Privacy Policy

1. Data controller

The data controller depends on your billing country: Senolytic Lab 合同会社 (セノリティックラブ合同会社) for customers in Japan, and YuniqueS Limited for customers in all other countries (including Hong Kong).

2. Information we collect

We collect information you provide, information generated when you use the Service, and information from our payment and authentication providers.

• Account information (such as email address, account ID, and sign-in events).
• Device and app information (such as device ID, app version, platform, and language).
• Billing information from Stripe (such as subscription status, payment IDs, and receipts). We do not receive full card details.
• Website technical data (such as IP address, browser type, and server logs) when you visit amnis.one.
• Support communications (such as emails, messages, and attachments you send us).
• Optional diagnostics (such as crash reports) if you enable them.

3. Audio, transcripts, and on-device processing

Amnis is designed to process your audio on your device. We do not upload your audio or transcripts to our servers by default. If you choose to share content with us (for example, in a support request), we may receive and store that content to help you.

4. How we use information

We use information to operate, secure, support, and improve the Service, and to meet legal obligations.

• Provide the Service (account access, device linking, and features).
• Authenticate users and prevent fraud, abuse, and security incidents.
• Process billing, taxes, and refunds through Stripe.
• Provide customer support and respond to your requests.
• Maintain and improve reliability and performance (for example, troubleshooting bugs).
• Comply with legal and accounting obligations and enforce our terms.

5. Legal bases (EEA/UK)

If you are in the EEA or UK, we process personal data under the following legal bases (as applicable):

• Contract: to provide the Service you request.
• Legitimate interests: to secure the Service, prevent fraud, and improve reliability.
• Legal obligations: to comply with tax, accounting, and other laws.
• Consent: for optional features you choose (for example, optional diagnostics). You can withdraw consent at any time.

6. How we share information

We share information only as needed to operate the Service, for example with:

• Stripe (payment processing). Stripe Japan is used for customers in Japan, and Stripe Hong Kong is used for customers in all other countries (including Hong Kong). Stripe may process payment details under its own policies.
• Supabase (authentication).
• Hosting and infrastructure providers (to run the website and backend).
• Professional advisers (for example, legal or accounting) when needed.
• Authorities if required by law, or to protect our rights, users, and Service.
• A buyer or successor if we are involved in a merger, acquisition, or asset sale (we will notify you if required).

7. International data transfers

Our Japan and Hong Kong entities, together with our providers, may process information in Japan, Hong Kong, the United States, and other countries. These countries may have different data protection laws. Where required, we take appropriate steps to protect transfers. Contact us if you want more information.

8. Retention

We keep personal information only as long as needed for the purposes described above, such as to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements. For example, billing records may be retained for longer periods where required by law. You can request deletion of your account information, subject to legal requirements.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information (for example, access controls and encryption in transit). No method of transmission or storage is 100% secure.

10. Your rights and choices

Depending on where you live, you may have rights regarding your personal information. We may need to verify your identity before responding.

• Access / disclosure of the information we hold about you.
• Correction or update of inaccurate information.
• Deletion of information (subject to legal requirements).
• Objection to certain processing or restriction of processing (EEA/UK).
• Data portability (EEA/UK, in certain circumstances).
• Withdrawal of consent where processing is based on consent.
• The right to lodge a complaint with your local data protection authority (EEA/UK).

11. US state privacy notices

If you are a resident of California or another US state with a privacy law, you may have rights to know, access, correct, delete, and obtain a portable copy of your personal information.

• We do not sell personal information and do not share personal information for cross-context behavioral advertising.
• We do not use sensitive personal information to infer characteristics about you.
• You can request to exercise your rights by contacting us using the details in the Contact section below.
• We do not discriminate against you for exercising your privacy rights.

12. Cookies and similar technologies

We use limited cookies and local storage to make the website work and remember your preferences.

• The `sf_lang` cookie to remember your language preference.
• Supabase authentication storage (to keep you signed in).
• Stripe cookies/local storage during checkout (to process payment and prevent fraud).
• We do not use advertising cookies or cross-site trackers.

13. Children

The Service is not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will take appropriate steps to delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will update the date above when we do. If changes are material, we will take reasonable steps to provide notice (for example, by posting an update on our website).

15. Contact

For privacy questions or requests, email support@amnis.one.