Terms of Service

1. Definitions

• “Account” means the Amnis account you create (usually with your email).
• “App” means the Amnis desktop application.
• “Service” means the App, our website, and related services we provide.
• “Content” means information you provide or generate while using the Service.
• “Subscription” means a recurring paid plan, if offered.
• “Payment Processor” means Stripe. Stripe Japan is used for customers in Japan, and Stripe Hong Kong is used for customers in all other countries (including Hong Kong).
• “Third-Party Services” means services provided by third parties that we use to operate parts of the Service (for example: authentication and billing).

2. Who we are

The Service is provided by different entities based on billing country: Senolytic Lab 合同会社 (セノリティックラブ合同会社) for customers in Japan, and YuniqueS Limited for customers in all other countries (including Hong Kong). Contact details are shown below.

3. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to accept these Terms. If you use the Service for a company or organization, you represent that you have authority to bind that organization to these Terms.

4. Your account

• Use accurate information and keep it up to date.
• Keep your Account secure and do not share your login.
• You are responsible for all activity under your Account.
• Let us know promptly if you suspect unauthorized access.

5. License and ownership

Amnis is licensed to you, not sold. We (and our licensors) own the Service, including all software, designs, trademarks, and related intellectual property. Subject to these Terms (and your payment, if any), we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App for your internal or business use.

• You may install and use the App on devices you own or control, subject to your plan’s device limit.
• You may not copy, modify, distribute, sell, rent, lease, sublicense, or transfer the App except as permitted by law.
• You may not reverse engineer, decompile, or attempt to discover source code except where allowed by law.
• You may not bypass license checks, device limits, or other security features.
• You may not use our trademarks or branding without permission.

6. Privacy

Our Privacy Policy explains how we collect, use, and share personal information. By using the Service, you agree to the Privacy Policy.

7. On-device processing

Amnis is designed to process your audio on your device for core transcription. We do not need you to upload microphone audio to us to use the core on-device features. Some features require an internet connection (for example: sign-in, license checks, billing, and support). If you contact support, you may choose to share information or content with us.

8. Plans and billing

Some parts of the Service require a paid plan. Prices, taxes, and payment terms are shown at checkout.

• Payments are processed through Stripe Checkout. Stripe Japan is used for customers in Japan, and Stripe Hong Kong is used for customers in all other countries (including Hong Kong). Applicable taxes are calculated and shown at checkout.
• If you buy a Subscription, it renews automatically until you cancel.
• If we change pricing, the new price typically applies at the next renewal and will be shown before you are charged.

9. Cancellations

• You can cancel a Subscription at any time through your account billing settings (if available) or by contacting us.
• When you cancel, your Subscription stops renewing at the end of the current billing period.
• Canceling does not automatically refund past charges (see the Refund Policy).

10. Trial

If we offer a trial, the 14-day trial starts when you sign in. No card is required unless you choose to subscribe.

• One trial per Account unless we say otherwise.
• Trials may not be available in all countries or for all plans.
• After the trial, you can subscribe or stay on Free (if available).

11. Refunds

Refund requests are handled under our Refund Policy by the applicable Amnis contracting entity based on your billing country. The Refund Policy explains refund windows and how to request a refund.

12. Device limit

One Account can be active on one device at a time unless your plan says otherwise.

• You can move to a new computer by deactivating the old one.
• Attempts to bypass device limits are a violation of these Terms.

13. Acceptable use

• Follow all applicable laws, including privacy and intellectual property laws.
• Do not use the Service to record or transcribe someone without permission where required.
• Do not resell, rent, or share your Account.
• Do not interfere with or disrupt the Service, or attempt to access systems without authorization.
• Do not reverse engineer or bypass security.
• Do not use Amnis for illegal activity or to generate malware or spam.

14. Third-party services and licenses

We use Third-Party Services to operate parts of the Service (for example: authentication, billing, and hosting). Your use of those services may be subject to their terms and privacy policies. Open-source software is used in Amnis; third-party notices and license texts are available at /licenses (Third-Party Licenses & Notices), are included with the desktop app, and are incorporated by reference.

• Payments are processed by Stripe (Stripe Japan for customers in Japan; Stripe Hong Kong for all other customers, including Hong Kong).
• Authentication is handled by Supabase.
• Hosting providers may process technical data (such as IP address) when you use the website.

15. Feedback

If you send us feedback (for example: ideas, suggestions, or bug reports), you grant us a perpetual, worldwide, royalty-free license to use it without restriction or compensation.

16. Suspension and termination

We may suspend or terminate your access to the Service if you violate these Terms, if required by law, or to protect the Service and other users. You may stop using the Service at any time.

• If your access is suspended or terminated, your right to use the Service ends except as required by law.
• We are not responsible for any loss resulting from suspension or termination, to the extent permitted by law.

17. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee that transcription or AI outputs will be accurate, complete, or suitable for your specific use case. You are responsible for reviewing and verifying outputs before relying on them.

18. Limits on liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.

19. Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the applicable Amnis contracting entity and its directors, officers, employees, and contractors from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service or your violation of these Terms.

20. Governing law and venue

If your billing country is Japan, these Terms are governed by the laws of Japan and disputes will be brought exclusively in the Tokyo District Court. For all other customers, these Terms are governed by the laws of Hong Kong and disputes will be brought exclusively in the courts of Hong Kong. Mandatory consumer protection laws may also apply based on where you live.

21. Changes

We may update these terms. We will update the date above when we do.

22. Questions

Contact us at support@amnis.one.